Returns & Refunds

At Kess Berlin, we want you to be completely satisfied with your beauty essentials. If you change your mind, you can return any unopened and unused products within 14 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unused products in their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.